Refund policy
Return and Refund Policy
Return and Refund Policy for xaven
Last updated: May 15, 2026
Thank you for shopping with xaven. We are committed to providing quality products and excellent customer service. Please read our Return and Refund Policy carefully.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, items must:
-
Be unused and in original condition
-
Include original packaging and tags
-
Not be damaged due to misuse or improper handling
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Final sale or clearance items
-
Gift cards
-
Personalized or custom-made products
-
Used or damaged items caused by the customer
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our mistake.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
-
Your order number
-
Photos of the item and packaging
-
A description of the issue
We will review your request and provide a replacement or refund if applicable.
Order Cancellations
Orders may only be canceled within 12 hours after purchase.
Orders that have already been processed or shipped cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method, as xaven is not responsible for lost return packages.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
xaven
Arc Global Business LLC
412 W 7th St, STE 1052
Clovis, New Mexico 88101
United States
Email: fourcadehalsey755@gmail.com